Your first line of support should be to check with the Memorize·It
Community we've developed called FlashcardStation.
Please feel free to search and post to our message boards.
This is our current FAQ (Frequenly
Asked Questions) and below it is contact information if you need further
support multi-byte character sets?
At this time, Memorize·It
does not support multi byte fonts. These are pictographic fonts like
Chinese and Japanese. The process of creating an application that
supports these multi byte fonts is like creating a whole new version
of the program. Sometimes it may mean a new version for each language.
We just don't have the resources, or receive enough requests to make
this commitment. Our simple solution to this problem has been to
create pictures of the characters and paste them onto the cards as
I'm having trouble Importing
lists of cards, what am I doing wrong?
We've put together some
more detail on this in a howto section of
the website. You should also read the manual which
describes exactly how to format a list of flashcards for importing.
I've also put together some sample files: Sample
Text Import and Sample RTF Import.
If you are just using simple
words and one line answers then Text Import and WordPad are your
best weapon. Just put each card on a single line with three elements
(title,front,back) separated by tabs. Memorize·It assumes
that each card is on a single line.
If the cards you would like
to import have multi-line text and font changes (bold, italic, size),
then RTF is your best choice. Each card in an RTF file is separated
by keys (#ti, #fr, #ba,...). The three shown are (title, front,back).
The text following the tag is going to be used for that section of
the current card. When you enter a second title, front, or back,
a new card is automatically created. With RTF format you can also
enter card categories.
If you are still having
trouble, please feel free to send us the file to firstname.lastname@example.org.
We will keep it in strictest confidence and delete it when we are
through. Typically it's very simple for us to see the problem and
send it back to you fixed with an explanation.
When I print my decks,
why is the text outside the edges of the card?
This is typically caused
by using a font which is not scalable. Try using Arial for your cards
and printing them again.
When my cards print, why
is the text is so small I can't possibly read it?
When printing, Memorize·It
scales the card to fit onto the printed card. If you have a large
monitor and maximize the card edit window and placed a tiny bit of
text in the center of that large window, when the card is scaled
down to fit on the printed card, the text will be microscopic. The
solution to this is to make your cards a reasonable size, enough
to fit what you need on them.
Can I just print a small
selection of the cards in my deck, without printing the whole deck?
Not directly, but it's easy
to fix. Just select the cards you want to print by control or shift
clicking in the Deck List Window. Then Edit/Copy those cards to the
clipboard. Next create a new deck (File/New) and paste those cards
into the new deck. Print that new deck, and close the deck without
saving. You've just printed exactly the cards you wanted, without
printing the entire deck.
If you need assistance, the
fastest way is to send e-mail to email@example.com.
This is a small company and we take your
problems very seriously. The person who programmed Memorize·It
(Wood Harter) will be the one answering
your questions. If you do have to call make sure you leave a message
if we're not there. In either case I will work until we have a solution
to your problem, a workaround, or I offer you a full refund. The reason
e-mail works faster for support is that I do travel and many times
check my e-mail more than I check my voice mail.
#1 - Email support: firstname.lastname@example.org
#2 - The number to call for
support is: 800-356-3316 or 714-892-0770
I will try to call you back during
normal business hours. Please leave an e-mail address just in case
I have trouble with the number. You would probably not believe the
number of times I have had trouble with multiple busy signals, caller
id blocking or just calling a phone that rings and rings. I will
call, but give me an e-mail address where I can reach you incase
there are problems with the phones. Also, it is typically impossible
to help if your phone is not near your computer.
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